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Planning for a significant digital transformation deployment
At a critical stage of a digital transformation for a UK government department we worked with them to make sure the deployment would be a success.
A major digital transformation was approaching its deployment phase.
At this critical stage the Senior Responsible Owner needed confirmation that the change management and the implementation approach would be effective.
The Ask
To get to the heart of the need we provided a critical friend review and subsequent change delivery expertise.
Expert partnership
This identified substantial risks for adoption of the digital tools and processes, due to resistance, lack of senior sponsorship and cynicism due to previous failed deployments.
Create a structured change approach
Upskill the business change team
Improve stakeholder engagement and introduce a stakeholder engagement approach
Deliver change interventions based on impacts and risks, beyond basic training and communication
To ensure success we needed to:
Following the review we were engaged to plan, implement and embed a business change framework, change impact and readiness assessments, benefits realisation plans and the stakeholder engagement strategy.
Strategic
leadership
Business Change Framework
Change Impact & Readiness Assessments
Benefits Realisation Plans
Stakeholder Engagement Strategy
As well as the planning, implementation and embedding we worked closely with the regional change teams to develop a blue print for the national roll out, balancing risk and timeframes, and gain buy-in to the rollout plan.
Working together
At Marlowe we’re passionate about sustaining change in the future, so we worked alongside, coached and upskilled the business, giving them the skills to manage future change including formal training and on-the-job mentoring.
Setting up
for success
Reduced resistance
Successful & sustained adoption
Improved capability
Impact
A rigorous and structured approach
Structured engagement and impact analysis means stakeholders and users are confident in the systems. Feedback stated that it was the best business change management seen in the department and the business change team won internal awards.
Project engagement
Stakeholders understand and importantly are were willing to adopt process and system changes.
Career advancement
Through the skills we taught about managing change several employees have been elevated into business change leadership positions within the organisation.
Where next?
Working with you: find out more about our approach
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