How can business change management help you?
Dedicated, structured business change effort is required to support the delivery of planned benefits and to ensure change is embedded beyond the lifecycle of any programme of work.
As you embark on your transformation, well planned, structured business change management will address issues such as:
Often change will be undertaken but with varying levels of success and, in some cases, old ways of working re-emerge once the initiative is completed. The change itself may be blocked by the legacy feeling that ‘this won’t happen’ or by active resistance from people who are unhappy about the changes.
Transformation can ultimately fail if skills gaps and areas for improvement within the operational business are not identified and practical and appropriate approaches, tools and techniques to create a consistent and robust platform for on-going learning support to the business is not available or appropriate.
Senior leaders to front line programme team members need to understand the motivations and requirements of those who will adopt the change. Alignment is required to articulate consistently how the transformation supports strategy and to provide coordinated support for the change activities throughout the duration of the programme and beyond.
Maintaining engagement in change requires pragmatic and no-nonsense actions that need to be identified quickly, close to the source and addressed to maintain momentum, motivation and willingness of employees to embrace and adopt change.
Business Change works best when it is embraced at the core of a portfolio, programme or project and follows a structured and pragmatic process. Transformation that embraces business change will be better placed to deliver the expected benefits and return on investment.
“Change management is often needed to ensure continued survival or business relevance. It begins and ends with the individuals involved, requiring an understanding of resistance, organisational defence routines, pervading cultures and the engagement processes required to bring people along.”
APM (Association of Project Management)